Homebase for the Veteran Community in Townsville

General

These terms of service outline the responsibilities involved when booking a hut/space at The Oasis Townsville. For us to make the facility available to the greatest number of organisations supporting the veteran community, we have developed the following terms of service.

 

 

Bookings

If your organisation is a business seeking to provide a service to veterans and/or their families, it is important for us to understand the cost to them, if any, and to be advised of any changes.

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Cancellations & cleaning fee

Every booking accepted is potentially one denied to another group, so we are sensitive to cancellations. After receiving a booking confirmation, you can still cancel at no cost. We require a minimum of 14 days’ notice. If you cancel within 14 days of your booking date, unfortunately your room hire fee is non-refundable. -Please email hello@theoasistownsville.org.au to cancel any booking or reply to your confirmation email.

• In the event the space is not left in a clean and tidy state, you will be invoiced $150 for cleaning.

• In the event that damages are incurred you will be invoiced the cost of the repairs.

 

 

Client responsibility—damages, loss and security

• The person responsible for the conduct of your activity must undertake a site induction prior to their booking commencing.

• The person completing the online booking form is responsible for any loss or damage from the facility during your booking.

• Your activity must not involve affixing anything to any part of the building.

• Attendees are responsible for the security of their personal belongings.

• Any electrical equipment any person (including any external facilitator) brings in, such as laptops, power cords and power boards, must be tested and have a current safety tag attached.

 

 

Room set-up

• We will set the space/hut up as per your request specified on your hut booking form. Please ensure your preference is clearly expressed in your booking request.

• If you want to change the set-up during the day, you are welcome to do so, ensuring not to block any emergency exits.

• Due to building and fire emergency regulations and workplace health and safety standards, maximum seating capacities cannot be exceeded.

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Café and BBQ facilities onsite

• Dirty Boots Café is an integral part of The Oasis Townsville, it is not a separate café. As a registered Charity, any profit from Dirty Boots Café is put directly back into The Oasis Townsville so that we can continue to offer services & programs for the Veteran Community.

• No food or drink is to be sold at Home Base, except by Dirty Boots Café or on approval by GM.

• Alcohol may be consumed at Home Base upon specific approval of the GM. You will need to identify a person who has a Responsible Service of Alcohol (RSA) certificate.