Our Service Model

The concept for The Oasis Townsville has been 10 years in the making derived originally from discussions among key personnel in the ESO and veteran community in Townsville. It grew from a sense that there were so many services available to veterans that finding the right service to meet specific needs was very challenging.

The concept became a reality with a commitment from the Queensland Government and Federal Government to the construction of The Oasis Townsville at The Village in Oonoonba in Townsville. 


This Service Model was developed to confirm that the innovative approach of a concierge-like service for the ex-ADF community, put to the Queensland Government by The Oasis Townsville, is suitable to address the needs of the ex-ADF community in Townsville. It is tested against all the reviews and inquiries of the past 10 years. The Service Model will also serve to ensure the development of The Oasis Townsville is consistent with the original intent, especially as circumstances change.

This Service Model was completed on 31 Jan 2020.

Links to Key Documents Used in the development of the Service Model

Issues of Concern to the Ex-ADF Community

Facts and Statistics about the ex-ADF Community

The Nature and Circumstance of ADF Service and Life after

What to Do? The Theory!

Townsville Specific Context


The Oasis Townsville Limited, a public benevolent institution, is endorsed to access the following tax concessions:

  • Income Tax Exemption under Subdivision 50-B of the Income Tax Assessment Act 1997

  • GST Concessions under Division 176 of 'A New Tax System' (Goods and Services Tax) 1999

  • FBT Exemption under Section 123C of the Fringe Benefits Tax Assessment Act 1986


For the benefit of members of the

Ex-ADF Community

in Townsville.

©2019 by The Oasis Townsville