Homebase for the Veteran Community in Townsville

1 Staging Camp Ave, Oonoonba. Drop-in M-F 0900-1500, after hours upon booking

All closed on W/E and public holidays, unless booked.

[for GPS apps you may have better luck with 20 Darter Street, Oonoonba until actual is recognised on all platforms]

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Difficulty changing rehabilitation coordinators once assigned.

Urgency:

High

Veteran Community Needs Affected:

Good Mental Health, Good Physical Health, Respect and Recognition

Issue Details

Numerous occasions occur when veterans find they are not comfortable with their assigned rehabilitation coordinator and would like to change. This is a vital role for a recovering veteran, and the fit needs to be right.

DVA Webpage on Role of the Rehab Coordinator

DVA News on Changed to the Rehab Program dated 9 Jan 2024

Likely Cause of the Issue

Inability to change rehab coordinator.

Possible Solution

Change the policy to allow a veteran to change rehabilitation coordinators if they do not feel safe/respected/supported by the assigned coordinator. Perhaps an approving authority in the local area could determine.