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Compensation Advocacy Appointment

You have been directed to this page by The Oasis Townsville as it is assessed that at least one of your needs is for 'appropriate compensation'. 


Due to the lack of compensation advocates available in Townsville, our Service Delivery Operations Program utilises advocates from RSL Queensland, mainly those based in Brisbane, via video conferencing facilities at our Homebase in The Village at Oonoonba. 

You should have already completed our Client Intake Form. This will give us enough information to ensure the compensation advocate is well briefed and prepared for the first meeting, at which we will support you in the discussions with the advocate by video link. 

Bring as much as possible from the following list to the first interview and we have a better chance of getting the often lengthy process up and running quicker. It would be worthwhile attempting to gather as much as you can now to be ready for the call and the meeting.


The documents you'll need (note most of these will have been given to you on a thumb drive if you transitioned since 2019) are:

  • Proof of identity (POI); this is required if you have not previously made a claim for compensation through DVA and is also required when claiming a Service Pension. 

  • DVA number or treatment card, if issued.

  • Military medical documentation associated with your injury/condition.

  • Medical documentation associated with your injury/condition since discharge, including any associated specialist report(s). (Specialist reports are very important to your case).

  • Enlistment and discharge medical and dental health examination (SHE and DHE).

  • Record of Service, which should include:

    • date of enlistment,

    • date of discharge and

    • any operational service, including dates of operation(s).

  • Accident incident report(s).

  • Any previous correspondence or decisions you have had from DVA.

  • Your Bank details:

    • Account Name,

    • BSB Number and

    • Account Number.

  • Your Tax File Number

  • You might also wish to bring your partner/spouse to the interview. In many cases, your partner will be able to assist with describing how your disability affects you and your family.

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