The Brief

Elevator Pitch

  • The Oasis Townsville is a place and an organisation supporting the transition, connection and integration of members of the ex-ADF community in the Townsville Community.

  • Our mission is to be a hub for our community and to empower veterans and their families to support each other.

  • When specific information is needed to better integrate into Townsville community, we want to be the best-informed referral centre in Townsville.

  • We believe a thriving, respected, vibrant and well supported veteran community enhances the economic and social prosperity of Townsville. Our community is 20% of Townsville!

  • Our aim is to support anyone in our community who is looking for “something to do, someone to love and something to look forward to”. We call that 'a ‘job’, 'a team’ and 'a plan’ – the ingredients for happiness!

  • The Queensland Government is building a $10mil facility at Oonoonba for peppercorn rent to us. Our principal source of funds to operate are raised by donations, sponsorships and grants.




  • The Oasis Townsville is a place and an organisation devoted to enhancing the wellbeing of the ex-ADF community in Townsville. It serves to transition, connect and integrate members of the ex-ADF community who choose to live in Townsville.

  • It is a 'concierge service' to assist members of our community navigate the often complex world of support organisations and processes in Townsville. There are so many options that many often feel overwhelmed finding the right service - we'll help as we've been cataloguing them all.

  • The Oasis Townsville is a registered charity and has Deductible Gift Recipient status.

  • See the ABN Look-up Page for details. 



  • We will assist anyone anywhere along the continuum from 'current serving ADF members who are thinking of transitioning out of Service', to those 'currently engaged in the transition process', to those who have 'been out for years and are looking for the old team'.

  • Our support absolutely extends also to the families of veterans. 

  • We are especially interested in those who have settled into civvy-street successfully, to join us in what ever capacity they can and for whatever time they have to help their fellow members of the ex-ADF community in Townsville. 


  • The leadership of Ex-Service Organisations (ESOs) of Townsville recognised the need for a concierge-like service that highlighted each of their strengths and made navigation of all services that are available easier, especially for those transitioning from the ADF or arriving in Townsville after Service.

  • The idea became a reality when the Queensland Government committed to support an unsolicited proposal to build The Oasis Townsville on the site of the old DPI building in Oonoonba, in the November 2017 Queensland Election.


  • The facility is now under construction and expected to open in early 2021.


  • The Townsville community is very welcoming of serving and former serving members of the ADF. There are about 5,000 serving ADF and about 15,000 ex-ADF members in Townsville. These veterans and their families comprise about 20% of the Townsville population. Townsville has a relaxed lifestyle that is very family-friendly and is the perfect location to transition out of the ADF and establish a life after Service in the ADF. As a proud garrison city, Townsville recognises it is dependent on the close connection and support between the community, the members of the ADF, and the ex-ADF personnel and their families.



  • The Oasis Townsville will offer a relaxing veteran and family-friendly community space with comfortable surrounds and a coffee shop. The facility will provide meeting spaces and break-out rooms. 

  • We will focus our efforts on:

    • Wellbeing Navigation. A specifically trained navigator will help find the services anyone seeking support needs using as a guide the 10 determinants of a veterans health.

    • A purpose-designed case management system and a comprehensive directory of support services available in Townsville will support the navigators and be maintained in-house.

    • We will provide specific services where needed:

      • Compensation Advocacy - utilising Advocacy Training Development Program (ATDP) certified advocates and maintaining their competencies through professional development.

      • Employment - through connections to employers, we aim to settle veterans into jobs with employers, especially those who appreciate it's not always possible to find all the technical qualifications they might require in a veteran. We'll advocate that a veteran is generally a great catch for the employability skills ('soft-skills') gained while in the ADF. We have a recruitment organisation in close support.

      • Volunteering - finding opportunities for veterans and their families to give back to their community and support their fellow veterans and their families who may still be finding their feet in civvy-street.  We'll take members of our community for any amount of time they can spare and for any job they might like to help with. 

    • Connections Program - if we have someone who would like to support bringing a group of like-minded members of the community together for a particular activity, we will support and encourage the development of that activity, especially by providing a venue and support in seeking grants to make it a reality. A key program in this area is Hounds4Healing, which has been successful for a several years training and certifying 'assistance dogs'. Another we have commenced is a sewing and craft program. More to follow.

The Oasis Townsville Limited, a public benevolent institution, is endorsed to access the following tax concessions:

  • Income Tax Exemption under Subdivision 50-B of the Income Tax Assessment Act 1997

  • GST Concessions under Division 176 of 'A New Tax System' (Goods and Services Tax) 1999

  • FBT Exemption under Section 123C of the Fringe Benefits Tax Assessment Act 1986


For the benefit of members of the

Ex-ADF Community

in Townsville.

©2019 by The Oasis Townsville